Chatbots can be integrated with various communication channels such as text, voice, and messaging platforms, such as websites, mobile apps, and messaging apps like Facebook Messenger, WhatsApp, and Slack.
Chatbots can perform a wide range of functions, such as answering questions, providing customer service, making recommendations, and completing transactions. They are also used in various industries, such as e-commerce, banking, healthcare, and education.
There are different types of chatbots based on the technology used to build them:
- Rule-based chatbots: These chatbots use a set of predefined rules to determine the next step in the conversation, based on the user’s input.
- Self-learning chatbots: These chatbots use machine learning algorithms to improve their performance over time, by learning from the interactions with users.
- Hybrid chatbots: These chatbots combine the features of both rule-based and self-learning chatbots, to provide a more human-like conversation experience.